Insurance companies like to use their own 'approved' repairers, this might not always be the best option for you. Below are the top 5 questions you should be asking your insurance company when discussing repairs to your car, along with some useful information from us at Carcraft Merton.
Yes! Unless specifically told otherwise when purchasing your insurance you have the right to choose where your car is repaired. So you can choose a garage you know will provide a quality repair service, that you can deal with directly. You don't have to use your insurance companies 'approved' repairer.
"Remember it is your vehicle and you can choose who repairs it"
VBRA
Whatever the repair work you need doing, a personal recommendation from a friend or relative is a great place to start. Then why not talk to a few companies and see which one seems right for you? That way you can choose a garage where you know the focus will be on quality work.
Being a member of the OFT (Office of Fair Trading) and the VBRA (Vehicle Body Repairers Association) is a sure sign of a quality car body repair company. You can find more information about the VBRA and the Office of Fair Trading here.
If using one on your insurance companies 'approved' repairers once your car has been collected, your only information about it's whereabouts and progress is likely to be via your insurance company.
"You are not obliged to have your car repaired at an insurance nominated company"
VBRA
At Carcraft Merton you can talk directly with the specialist working on your car, and our customers are welcome to pop in to see the progress for themselves any time, and for a cuppa too!
If you use an 'approved' repairer you will need to contact your insurance company so they can schedule the repair job for you, often leading to delays. However, if you use a quality garage of your own choice you should be able to contact them directly for a speedier repair.